Pocket Chores · Legal

Pocket Chores Support

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Operator:
UpVision GmbH, Biel, Switzerland

Need help with Pocket Chores? Write to us at info@upvision.media and tell us your iPhone or iPad model, iOS version and what happened. We usually answer within two working days.

Most settings, purchases and links are in the parent area: tap the Parent button (lock icon) and enter your PIN or answer the grown-ups question.

How do I set up Family Sync?

  1. Make sure each device is signed in to iCloud (Settings › [your name]). Family Sync is part of Pocket Chores Pro; the organiser’s Pro covers everyone invited.
  2. On the organiser’s device: Parent › Family sharing › Turn on family sync. A backup is saved first.
  3. Tap Invite family and send the invite link, for example by Messages.
  4. On the other device, install Pocket Chores and open the link. Confirm “Join family?”, then choose who uses that phone or iPad.
  5. Your own second iPhone or iPad (same Apple Account)? Choose “I set this up on my other iPhone/iPad” instead of an invite.

The status shows “iCloud off”, “iCloud full” or “Offline” if something blocks syncing. Everything keeps working on the device and syncs once the problem is solved.

How do I restore my purchase?

Bought Pocket Chores Pro and it’s not active? Open Parent › Pocket Chores Pro and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy it. Family members joined through Family Sync don’t need to restore anything; the organiser’s Pro covers them.

How do I manage or cancel my subscription?

Open Parent › Pocket Chores Pro › Manage Subscription, or go to Settings › [your name] › Subscriptions on your iPhone or iPad. Cancel at least 24 hours before the end of the current period to stop the next renewal. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete our data?

  • Everything in the app: Parent › Settings › Erase all data.
  • On one device: delete the app.
  • Family Sync: members can leave the family; the organiser can stop sharing or turn off sync. To remove the data from iCloud, go to Settings › [your name] › iCloud › Manage Storage.
  • Backups: delete them in the Files app (On My iPhone › Pocket Chores › Backups).

We never receive your family’s data, so there is nothing to delete on our side.

Legal

UpVision GmbH
Reitschulstrasse 5
2502 Biel
Switzerland

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