Account

Delete your PlantoScan account

Operator:
UpVision GmbH, Biel, Switzerland
Contact:
info@upvision.media

You can permanently delete your PlantoScan account and the data associated with it at any time — on iPhone, iPad and Android. Deletion is irreversible.

Deleting your account does not cancel a subscription. If you have PlantoScan Premium, cancel it separately with Apple or Google (see how to cancel), otherwise the store may keep charging you.

Option 1 — Delete in the app

The fastest way. It works the same on iOS and Android:

  1. Open the PlantoScan app and sign in.
  2. Go to Profile (on some versions: Settings).
  3. Tap Delete Account (Delete account in Settings).
  4. Confirm. You are signed out and your account is deleted.

Option 2 — Request deletion by email or form

If you no longer have the app or can't sign in, email info@upvision.media with the subject “Delete my PlantoScan account” from the email address you registered with, or use the form below. We may contact that address to verify the request, and complete the deletion within 30 days.

Deletion is irreversible. We verify each request against the email on the account before removing data.

What gets deleted

  • Your account: email address, name, profile, and Apple or Google sign-in link.
  • My Plants and your wishlist, rooms, nicknames, notes, journal entries and all photos you uploaded (plant photos, cover photos, health checks, harvests and cuttings), your profile picture and the thumbnails in your scan history.
  • Your water and fertilizer care reminders and care history.
  • Garden planner data: garden settings, beds, plantings and harvest records, and your saved location.
  • AI plant chat conversations and your plant quiz progress.
  • Your household membership and any plant-sitter links you created (the links stop working).
  • Push notification tokens for your devices.

What may be kept

  • Purchase records — we keep records of purchases where we must by law (for example accounting and tax rules). Your purchase history also stays with Apple or Google under your store account.
  • Data held by our service providers (for example analytics and crash data) is kept according to their retention settings.
  • Backups are overwritten in the normal backup cycle.
  • Anonymized scan photo copies — the anonymized copies of identification and health-check photos described in our privacy policy are stored without any link to you and cannot be linked to your account, so they are kept to train and improve our models. Our scan log keeps only the results, without photos and without any link to you.

Cancel your subscription separately

Subscriptions are billed by Apple or Google, so we can't cancel them for you:

  • iPhone / iPad: Settings → your name → Subscriptions → PlantoScan → Cancel Subscription.
  • Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → PlantoScan → Cancel subscription.

A lifetime purchase has no recurring charge and needs no cancellation.

See our Privacy Policy for the full description of how we handle your data, and our Terms of Service.