PlantoScan Terms of Service

1. The service

PlantoScan helps you identify, diagnose, catalogue, and care for plants. Features include camera-based plant identification, health checks, My Plants with water and fertilizer care reminders, a garden planner with a planting calendar and frost alerts, weather tips, a light meter, a propagation tracker, a daily plant quiz, widgets, household sharing, plant-sitter links and an AI plant chat. Some features (“Premium features”) require a paid subscription or purchase; others are available at no charge. Features may differ between iOS and Android and may change over time.

2. AI features and plant information

Plant identification, health checks, the AI plant chat (“Ask about this plant”), care suggestions, weather and frost tips, light measurements, wellbeing scores and other automatically generated results (“AI results”) are produced by machine-learning models, third-party services and reference data. They are provided for general information only.

• AI results can be incomplete or wrong. We do not guarantee their accuracy, completeness or suitability for any purpose.
• AI results are not a substitute for professional botanical, horticultural, agricultural, or pest-control advice. Check important decisions — for example before using pesticides or removing a plant — with a qualified professional.
• No medical or veterinary advice. Information about toxicity, edibility or pet safety is general reference information and is not medical or veterinary advice. Do not eat, apply to skin, or feed to animals any plant or mushroom based on the app. If a person or an animal may have ingested a plant or mushroom, contact a poison control centre, doctor, or veterinarian immediately.
• Do not enter sensitive personal information (for example health information) into the AI plant chat.

3. Account and eligibility

• You must be at least 13 years old (or the digital-consent age in your country, whichever is higher) to create an account.
• You are responsible for keeping your account credentials secure and for activity under your account. Do not share your password.
• You agree to provide accurate information when creating an account and to keep it up to date.
• You can delete your account at any time in the app (Profile → Delete Account) or as described on our account deletion page.
• We may suspend or terminate accounts that violate these Terms.

4. Premium subscriptions and purchases

Plans and billing

PlantoScan Premium is offered as auto-renewing subscriptions (for example weekly, monthly or yearly) and as a one-time lifetime purchase. The plans, prices, billing periods and any free trial available to you are shown in the app before you buy and may vary by country and platform. Purchases are made through the Apple App Store (iOS) or Google Play (Android), and payment is charged to your Apple ID or Google account when you confirm the purchase. We use RevenueCat to manage your purchase status across your devices.

Auto-renewal

Subscriptions automatically renew for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your Apple ID or Google account is charged for renewal within 24 hours before the end of the current period.

Free trials

Some plans may include a free trial (for example 7 days). If you do not cancel at least 24 hours before the trial ends, the trial converts into a paid subscription and you are charged the subscription price shown at the time of purchase. Trial eligibility is determined by Apple or Google (for example, a trial is usually available once per account). Any unused part of a free trial ends when you buy a subscription.

How to cancel

• iPhone / iPad: open the Settings app → your name → Subscriptions → PlantoScan, or manage your subscriptions in your Apple ID account settings.
• Android: open the Google Play Store app → profile icon → Payments & subscriptions → Subscriptions → PlantoScan.

Cancellation takes effect at the end of the current billing period; you keep Premium access until then. Deleting the app or your PlantoScan account does not cancel a subscription — you must cancel it with Apple or Google.

Lifetime purchase

A lifetime purchase is a one-time payment that unlocks the Premium features included in PlantoScan Premium for as long as we offer the app and Premium, without recurring charges. It is tied to the Apple ID or Google account used for the purchase, can be restored on your devices through “Restore purchases”, and cannot be transferred to another person or between Apple and Google. The Premium feature set may evolve over time.

Refunds

Purchases are processed by Apple or Google, and refunds are handled by them according to their refund policies. We cannot issue refunds for store purchases directly. To request a refund, use Apple’s reportaproblem.apple.com or Google Play’s order history. This does not affect any mandatory rights you have under the consumer-protection laws of your country.

5. Your content

The Services let you add content such as plant photos, health check and identification photos, notes, journal entries, care reminders, garden data, messages and photos you send in the AI plant chat, and plant-sitter or household names (“Your Content”). You keep ownership of Your Content.

By adding Your Content to the Services you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce and display it to the extent necessary to provide, secure and improve the Services as described in our Privacy Policy — for example to show your collection back to you, to run identification, health checks and AI chat answers through our service providers, and to share content with the household members and plant sitters you choose. This licence ends when Your Content is deleted, except for copies we must keep by law, backups that are overwritten in the normal backup cycle, and scan photos as described in the next paragraph.

Scan photos and model training

By uploading a photo for plant identification or a health check — in the app or on plantoscan.com — you grant us a worldwide, royalty-free, perpetual, non-exclusive licence to store, use and modify that photo in anonymized form (without your account, name or other details that identify you, and with photo metadata such as location removed) to operate, train and improve PlantoScan’s services and models, for example our plant identification and plant-health models. Because the anonymized copy can no longer be linked to you, this licence continues after you delete the photo or your account. Our Privacy Policy explains how we handle these photos and how you can object.

Only upload photos that you took yourself or that you otherwise have the right to share with us. Scan photos are meant to show plants — PlantoScan is not intended for photos of people or faces, so please keep people, faces and private documents out of the picture.

You are responsible for Your Content and confirm that you have the rights to it. Do not upload content that is illegal, infringes anyone’s rights (including other people’s privacy or image rights), or contains malware.

You can delete individual content in the app, and your whole account in Profile → Delete Account or by emailing info@upvision.media.

6. Household sharing and plant-sitter links

Household sharing

If you create or join a household, the household’s plants, their care reminders, care activity (including who completed a task) and members’ names are shared with all members of that household. Only invite people you trust.

Plant-sitter links

A plant-sitter link gives anyone who has it access, without an account, to the plants and care tasks you chose to share, and lets them mark tasks as done until the link expires or you revoke it. You decide whom you send a link to and are responsible for sharing it only with people you trust. Revoke a link in the app if it was shared with the wrong person.

You are responsible for the people you share access with and for making sure that sharing their names or other details with us is lawful. We are not responsible for what household members or plant sitters do with the access you give them.

7. Acceptable use

You agree not to:

• Use the Services to break any law, harass, threaten or harm others, or infringe intellectual-property, privacy or other rights.
• Upload or send illegal, offensive, sexually explicit or violent content or spam through the AI plant chat, household or plant-sitter features.
• Try to make the AI features produce harmful or unlawful content, or circumvent their safety measures.
• Reverse-engineer, decompile, or attempt to extract source code from the app, except where local law expressly allows this.
• Use the Services or their results to build a competing product or dataset.
• Scrape, mass-download, or otherwise systematically extract data from our servers, or access them with bots or other automated means other than through the app.
• Bypass, disable, or interfere with security features, rate limits, or subscription and purchase enforcement, or share Premium access in ways the app stores do not allow.
• Use plant-sitter links or household invitations to gain access to other people’s data without their permission.

8. Intellectual property

The app, its code, design, trademarks, and reference plant content (excluding Your Content and third-party images clearly attributed to their sources such as iNaturalist and Wikimedia) are owned by UpVision GmbH or its licensors and protected by copyright and other laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control in line with these Terms and the rules of the app store you downloaded it from. Nothing in these Terms transfers ownership to you.

Third-party plant images shown in the app remain the property of their respective creators and are used under the licences noted in-app (typically Creative Commons attribution licences).

9. Third-party services and app stores

The Services use third-party services to operate, for example Google Firebase (analytics, crash reporting, push notifications), Google Gemini (plant identification, health checks, AI plant chat), Pl@ntNet and Plant.id (plant identification), OpenWeather (weather and frost alerts), RevenueCat (purchase management), and Apple and Google (sign-in, purchases, distribution). The full list and what data they receive is in our Privacy Policy. Their own terms apply to their portions of the service.

These Terms are between you and UpVision GmbH, not Apple or Google. Apple and Google are not responsible for the app or its content, and have no obligation to provide maintenance or support for it. If you downloaded the app from the Apple App Store, you also agree to Apple’s usage rules, and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. If you downloaded it from Google Play, Google Play’s terms of service also apply.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that plant identification, AI results, care advice, weather and frost information, or any other feature will be accurate, uninterrupted, or error-free. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the exclusions apply only to the extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, UpVision GmbH and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, plants or crops, or goodwill, arising out of or related to your use of the Services.

Our total liability to you for any claim arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amount you paid for the app or Premium in the twelve months preceding the claim, or (b) CHF 50.

Nothing in these Terms limits liability that cannot be limited under applicable law — including liability for death or personal injury caused by our negligence, gross negligence or intent, fraud, or fraudulent misrepresentation.

12. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access to the Services if you violate these Terms, if required by law, or if we discontinue the service. On termination, sections that by their nature should survive (Sections 2, 5, 8, 10, 11 and 14) will remain in effect.

13. Changes to the app or these Terms

We may update the app and these Terms from time to time. If we make material changes to the Terms, we will notify you in-app or by email at least 14 days before they take effect. Continued use of the Services after the changes take effect means you accept the updated Terms. The “Effective date” at the top reflects the most recent revision.

14. Governing law and disputes

These Terms are governed by the laws of Switzerland, without regard to its conflict-of-laws rules. Disputes will be resolved in the competent courts of Biel/Bienne, Switzerland, except where mandatory consumer-protection laws in your country of residence give you the right to bring proceedings in your local courts.

15. Contact

Questions about these Terms:

info@upvision.media